• Cellar Tanking Systems and Basement Conversions
  • Wet Rot and Specialist Dry Rot Treatments
  • High Pressure Damp Proof Course Injection
  • Same day 1 hour return Woodworm Spray Treatments
  • Wet Rot and Specialist Dry Rot Treatments
  • Condensation and Black Spot Mould Treatments
  • Cellar Tanking Systems and Basement Conversions
  • Wet Rot and Specialist Dry Rot Treatments
  • Same day 1 hour return Woodworm Spray Treatments
We insist that our terms and conditions are read and agreed, before we start any work, to protect the prices
to our genuine customers. We can send you these terms if you do not have access to the internet or a printer.

Terms and Conditions

1st Promise, We will offer a free telephone service, so you can ask as many questions as you need

We provide free advice, free telephone service and free suggestions on our survey, works and condensation pages. If any of these mentioned services is charged, the profits will be used to fund our free services. We carry out our above ground work with a 30-year guarantee standard, and make only a small percentage of profit which we allocate for training, subscriptions, materials, labour, advertising, fuel for the survey, free phone service, public liability insurance, rubbish removal fees and taxes.

2nd Promise, We will carry out a free survey and provide a free quotation for any work

We provide free quotation for any work by conducting a survey which is usually carried out at a time that is most convenient for our paying customer. Our free surveys, however, are conducted at a time most convenient for us and only when we are in the area for another contract job so as to avoid additional fuel costs. We normally conduct free surveys outside of normal working hours (weekends and evenings) to make sure people are available. Daytime surveys can however take place at an additional charge usually of £25 in the event that it clashes with our work schedule.

Surveys and quotations can be verbal. Our £25 written surveys cannot be used for legal purposes as much more detailed reports are required for court cases. The charges for written reports to be used for mortgage applications will depend upon the solicitor. Timed appointments are charged as well.

3rd Promise, We will explain why any work needs to be carried out and any alternatives if there are any

We will provide a thorough explanation of all the work that needs to be done and will run the options by you before we start working on your cellar conversion. We have been trained and certified by the regulatory body and by the chemical suppliers to use approved methods to protect your property. Although cheaper alternatives are available, they are proven to be less effective and may possibly result in a loss of any company or insurance backed guarantees.

As Triton Approved Contractors, we only used Triton Guaranteed chemicals which have specific batch numbers and can be tracked by Triton to ensure that the chemicals are in date and that we are using enough. Our work can be inspected by the Triton User Guarantee inspectors.

4th Promise, We will provide you with free advice at any time.

During the period of work there is no limit to the amount of free advice you can receive about the treatments you are receiving or think you may require.

5th Promise, We will not be beaten on price by any genuine like for like quotations

We carry out our above ground work to a 30-year guarantee standard. We need to cover the cost of our training, subscriptions, materials, labour, advertising, fuel for the survey, the free phone service, public liability insurance, rubbish removal fees, taxes such as MAFF and it is traditional to make a small % profit as well. So long as any rival price covers our costs, we will beat their price.

I would worry if our price is beaten as the rival quote may not be carrying out the work to the required standards.

6th Promise, We will carry out the work when it is convenient for you

Some work requires gaps between days to allow one treatment to dry before another is started. We generally start work at 7 to 8am until 3 to 4 pm to allow for the well being of our staff to avoid the traffic, remain safe and see their families. We do however understand if you have specific requirements and will fit around them as much as possible.

7th Promise, We will carry out the work using approved methods, materials and approved contractors


As Triton Approved Contractors, we only used Triton Guaranteed chemicals which have specific batch numbers which can be tracked and traced by Triton to ensure that we use enough and that the chemicals are in date.

We have very often been used as a one stop shop project management team during investment renovations. It is a good idea to have a principle contractor who knows the CDM 2007 style health and safety rules.

We do not carry out or arrange any work to the gas system of a house. We can arrange, water plumbing, electrical, roofing or general building contractors. As the principle contractor we would have a higher health and safety responsibility and a charge for checking, training and controlling and being responsible for the other trades would be required.

8th Promise, We will carry out the work to 10 to 30-year guarantee standard unless otherwise requested

Typically below ground work has a 10 year guarantee and above ground work has a 30 year guarantee if stated.

It is your choice whether to take up the Triton User Guarantee before or after the work is completed. Either way we have carry out the work to a 30-year guarantee standard. If you decide to take up the TUG guarantee, our work can be inspected by the TUG. Our work can be inspected at any time by Triton Chemicals.

Some customers may require the work to be carried out at a cheaper price than our usual 30 year guarantee standard. We will state for example a level 1 or lowest level of work with no guarantee unless specifically stated on our invoice, level 2 or medium level of work with a company guarantee for the work stated to be covered by a 30 year company guarantee certificate or level 3 or highest level of work with a TUG 30 year insurance backed guarantee certificate.

9th Promise, We will clean up after ourselves and take care in our work

We clean up after ourselves. We will remove all our rubbish from the site, which may involve a skip charge if the bags of rubble collected exceed the 8 bag limit imposed by most private individuals.

SAFETY WARNING; The chemicals we use are usually diluted 25:1 with clean water. We advise that the clients not be present during this process to avoid possible allergic reactions. Should any allergies occur, seek medical attention immediately. Your safety is our number 1 concern so whilst any work is being carried out we ask that you are not in the same room at least. Further restrictions may be issued depending on the chemicals being used.

We also advise that all valuables be removed from the work area and that you inform us of the areas that may be sensitive to the chemicals to avoid causing any damage to your home.

As the principal contractor, we have a higher health and safety responsibility. We may charge for checking, training and controlling and being responsible for the other trades. We do not carry out or arrange any work to the gas system of a house, but we can help you get in touch with water plumbing, electrical, roofing or general building contractors.

The chemicals we use contain a bleaching agent which we have found reacts with most materials and some stone products. During the use of the chemicals, some of the chemical WILL leak, falling onto the floor. Occasionally whilst treating under pressure, this chemical can be sprayed over a wide area. You must advise us of the floor coverings internal or external that may be at risk from bleaching before we spill any bleaching agents on the floor. This may mean that the treatment can not be carried out by us.

Our damage liability is limited to 15% of the fully paid invoice total, so you must take care to remove or protect any expensive items that we may come into contact with as it could be damaged by us accidentally.

10th Promise, We will make sure that you are happy with our work before we ask for a payment

We are family men and our aim is always to give a good service so we are able to sleep at night, knowing that we have done all that was possible that day to make you safe and happy.

Safety requests: We will assess the risks that we and you will face during our time at your property. We may discuss these arrangements and create a list of jobs, the methods we will use, the times, the equipment used, the chemicals used etc... and decide the safest way to complete your work.

We may have to request stair gates for small children or the removal of anybody from the property whilst using some chemicals for up to an hour after completion. Some of these rules are contained on the chemical containers for your inspection, but we will explain why any safety requests are made.

To get the best prices, we do not use credit accounts with some building suppliers, so some stage payments may be required especially on larger jobs to pay for large material deliveries. For example, we may pay for the materials in advance, have them delivered to your premises and upon proof of delivery, we may then ask for that stage payment to cover those materials, or we may ask you to pay for a major shipment directly so you can ensure that the delivery is to your address.

If a job takes more than 1 week, it would be normal to ask for weekly stage payments to cover the staff wages. There should be an agreed stage arrived at each week to prove that a % of the work is complete before a pre agreed % is paid for. You should always be in a position where there is more work completed than has been paid for, until completion. Upon completion, all of the agreed invoice value should be paid. If the work is partially complete and is halted, the costs to that stage must be paid.

We will always quote a basic price for a complete but basic system. All of the potential work that can be carried out may be described on our quote so you can decide whether these options are for you. For example our basic price may state that it includes surface mounted white light fittings and not the expensive but safer recessed LED option. Whilst we will describe the LED option as a cooler light bulb that should last longer, the option will not have been included within the scope of work or the standard price and it is being offered to you as an additional option or information about what is possible.

It should be expected that our warranty will be invalid if the work has not been paid for in full. Reduced payments that are accepted under duress for any reason will invalidate the warranty. Interrupting the workflow and preventing key items from being fitted will invalidate the warranty.

Work Area and Damages: We carry a limited £1M public liability insurance to cover the work carried out at your premises. You should not plan to gain from this cover by allowing us to damage unusually high priced articles left in the work area or by making us work in an area that contains unusually high priced articles.

Damages are likely to happen in a work area and so all items that could be damaged need to be removed from the work area. Remember, our damage liability is also limited to 15% of the fully paid invoice total, so you must take care to remove or protect any expensive items that we may come into contact with as it could be damaged by us accidentally.

It is intended that this insurance cover is for genuine claims for accidents only.

Customers who are Solicitors should declare themselves to us in advance so we can gain another solicitor’s advice before commencement of the work.

We genuinely wish to give a low cost but 10-year guarantee standard of work to our genuine customers for a complete payment.



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